NOIR ATELIER

Beauty. Elegance. Confidence.

Welcome to Noir Atelier, your destination for hair wigs, bundles, makeup, cosmetics, beauty accessories, and professional beauty services.

These terms explain how we handle orders, payments, deliveries, appointments, returns, and customer information. By placing an order or booking a service, you agree to the applicable terms below, subject to your rights under Kenyan law.

1. ORDERS & CONFIRMATION

• Orders may be placed through our official Instagram account, WhatsApp Business, or our website.
• Customers must provide accurate contact information, delivery details, and product specifications.
• Product orders are confirmed once full payment has been received and verified.
• Please confirm the product’s length, colour, texture, shade, size, quantity, and other relevant details before paying.
• Special orders and pre-orders may have separate fulfilment timelines, which will be communicated before payment.

2. PAYMENT POLICY

Products: Full payment is required before dispatch.

Beauty services: A 30% deposit is required to secure makeup, wig installation, hairstyling, and other bookable beauty appointments. The remaining 70% is payable according to the booking terms communicated at confirmation.

All payments must be made through the official payment channels below.

M-Pesa payment details

• PayBill: 522522
• Account number: 1352611074

Customers should retain their payment confirmations. Orders and appointments are not considered paid or confirmed until payment has been verified.

3. DELIVERY & COLLECTION

• Delivery fees are paid by the customer.
• Applicable delivery charges will be communicated before the order is finalised.
• Delivery timelines are estimates and may vary depending on location, courier availability, holidays, or other circumstances beyond our reasonable control.
• Customers must provide accurate delivery details and reachable contact information.
• Any missing, incorrect, or damaged items should be reported promptly after receipt.
• Delivery arrangements and collection instructions will be communicated through our official channels.

4. RETURNS, EXCHANGES & REFUNDS

Noir Atelier aims to provide quality products and fair customer service.

• We do not accept change-of-mind returns or exchanges for correctly supplied products that match their descriptions and agreed specifications, subject to applicable law.
• Customers should confirm their selections carefully before completing payment.
• Opened cosmetics, used makeup products, worn or installed wigs, used bundles, and used personal-care accessories may be ineligible for change-of-mind returns or exchanges for hygiene and safety reasons, subject to applicable law.
• If an item is faulty, damaged, incorrectly supplied, unsafe, or materially different from its description, customers should contact us promptly with their order details and supporting evidence where appropriate.
• Genuine complaints will be assessed fairly. Where required by law, Noir Atelier will provide an appropriate remedy, which may include repair, replacement, refund, or another legally appropriate resolution.
• Refund eligibility and processing arrangements will be communicated to the customer.
• Nothing in this policy removes or restricts any mandatory consumer rights under Kenyan law.

5. WIGS, BUNDLES & HAIR PRODUCTS

• Customers are responsible for confirming their preferred length, colour, texture, density, and hair type before ordering.
• Minor colour variations may occur due to lighting, photography, and screen settings.
• Product descriptions will be used to communicate the relevant specifications and characteristics of the item being sold.
• Customers should follow appropriate hair-care, installation, and maintenance instructions.
• Noir Atelier is not responsible for damage caused by improper installation, misuse, excessive heat, chemical treatment, or inadequate maintenance after purchase, except where liability cannot lawfully be excluded.
• Concerns about defects or discrepancies should be reported promptly.

6. MAKEUP, COSMETICS & BEAUTY ACCESSORIES

• Customers should review product descriptions, ingredients, shade information, expiry dates, and usage instructions before use.
• Products should be used and stored according to the manufacturer’s instructions.
• Customers should check ingredient lists for known sensitivities and discontinue use if an adverse reaction occurs.
• Product suitability may vary between individuals. No universal result is guaranteed.
• Products must not be used beyond their expiry dates or contrary to safety instructions.
• Complaints involving defective, unsafe, misrepresented, or incorrectly supplied products will be reviewed in accordance with applicable law.

7. BEAUTY APPOINTMENTS & DEPOSITS

• Appointments must be booked in advance.
• A 30% deposit is required to secure the selected appointment.
• The remaining 70% must be paid within the agreed timeframe communicated when booking.
• Customers should arrive on time and notify Noir Atelier promptly if delayed.
• Late arrival may affect the service time or require rescheduling, depending on availability.
• Customers should disclose relevant product allergies or sensitivities before a service begins.
• House-call services may attract additional transport charges, which will be communicated before confirmation.

Cancellation and rescheduling

• Customers should give reasonable notice when requesting cancellation or rescheduling.
• The deposit’s refund or transfer conditions will be disclosed before payment.
• Any deposit-retention terms must be reasonable, clearly communicated in advance, and consistent with applicable law.
• If Noir Atelier cancels an appointment and cannot provide a suitable alternative, any refund due will be handled in accordance with the agreed terms and applicable law.

8. PRE-ORDERS & SPECIAL ORDERS

• Payment requirements and estimated fulfilment timelines will be communicated before confirmation.
• Delays may occur due to suppliers, shipping, or customs processing.
• Customers will be informed of significant delays where reasonably possible.
• If Noir Atelier cannot fulfil a paid order, the customer will be informed and offered an appropriate remedy, including a refund where required by law.
• Cancellation terms for special orders will not override mandatory consumer rights.

9. PRICING & PRODUCT AVAILABILITY

• Prices and product availability may change from time to time.
• The applicable price and any additional charges will be communicated before an order is confirmed.
• Promotions and discounts are subject to their stated terms and validity periods.
• Product descriptions, advertising, and pricing information will be presented as accurately as reasonably possible.
• Genuine listing or pricing errors will be handled fairly and in accordance with applicable legal obligations.

10. PRIVACY & PERSONAL INFORMATION

Noir Atelier respects the privacy of its customers and handles personal information in accordance with applicable data protection laws, including Kenya’s Data Protection Act, 2019.

• Customer information may be collected for order processing, payment verification, delivery, appointment management, customer support, and legitimate business or legal requirements.
• Only information reasonably necessary for the relevant purpose should be collected.
• Relevant information may be shared with delivery providers, payment processors, or other service providers where necessary and lawful.
• Customer information will be protected using appropriate safeguards and retained only as long as reasonably necessary, subject to legal record-keeping obligations.
• Customers may contact Noir Atelier to enquire about their personal information or exercise applicable data protection rights.
• Personal information will not be sold to third parties.
• Marketing communications and promotional use of customer information will be handled in accordance with applicable data protection requirements.

11. CUSTOMER PHOTOGRAPHS & TESTIMONIALS

Customer photographs, videos, reviews, and testimonials will only be used for promotional purposes with appropriate permission.

Product and service photographs are intended to represent our offerings accurately. Makeup and hairstyling results may vary depending on individual preferences and starting conditions.

12. CUSTOMER SERVICE & COMPLAINTS

Customers may contact Noir Atelier through our official communication channels to raise concerns about products, orders, payments, deliveries, or services.

Please provide your order details and a clear explanation of the concern so that it can be reviewed efficiently.

Noir Atelier is committed to resolving genuine complaints fairly and respectfully. Customers retain their rights to seek assistance from the relevant consumer protection authorities where appropriate.

13. POLICY UPDATES

These terms may be updated when necessary to reflect changes in business operations or legal requirements. The latest version will be made available through our official business platforms.

Policy updates will not unlawfully remove existing customer rights or override mandatory legal protections.

14. OFFICIAL CONTACT & PAYMENTS

Business: Noir Atelier.

Phone / WhatsApp: +254 112 675 101

M-Pesa PayBill: 522522

Account number: 1352611074

Official platforms: Instagram - @noiratelier.ke
and WhatsApp Business.
Website: noir-atelier-ke.web.app

Thank you for choosing Noir Atelier.

Your beauty, our passion. Your confidence, our signature.